All services are 55 minutes, unless otherwise noted. Pre-payment is required for all services. If you are unable to attend a scheduled service, 24-hours notice is required to avoid being charged for the scheduled service. Some services, such as group exercise classes, do not allow cancellation. Group exercise classes are on a use it or lose it basis.
If, at any time you are not completely satisfied for any reason, during the course of your contract, you may request a refund for the pre-paid balance of remaining services. A 10% of the total contract cancellation fee will be subtracted from the refund. All refund requests must be submitted, in writing, to firstname.lastname@example.org. Please allow up to four (4) weeks for a refund.